Refund policy

Last updated: 18 August 2026

This Refund Policy explains how returns, exchanges, and refunds work when you purchase from Brain Protection Australasia.

Returns and Exchanges

• Items may be returned or exchanged within 30 days of delivery.
• The Q-Collar or Q-Collar Sleeve must be unused, undamaged, and returned in its original packaging with all included accessories.
• Return shipping for size exchanges or change-of-mind returns is the customer's responsibility. If your item arrived faulty, damaged, or incorrect, we cover return shipping and will arrange a replacement at no cost.
• To start a return or exchange, contact us at support@brainprotectionaustralasia.com.au with your order number.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a reasonable timeframe. Sizing exchanges are processed by dispatching the correct size once the original item is received.

Warranty

Your Q-Collar is covered against manufacturing defects for 90 days from your date of purchase, when used as intended and without alteration. Proof of purchase is required for all warranty claims.

Your Consumer Rights

Nothing in this policy affects your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act, which provide guarantees that cannot be excluded for faulty or not-as-described goods.

Contact

Questions about this policy can be directed to support@brainprotectionaustralasia.com.au.