Shipping
Brain Protection Australasia ships to addresses within Australia and New Zealand only, in line with our exclusive regional distribution license for the Q-Collar.
| Shipping regions | Australia, New Zealand |
| Carrier | Australia Post |
| Processing time | 1–2 business days before dispatch |
| Standard Shipping – Australia | $16.40 AUD flat rate · 2+ business days (Australia Post Parcel Post, Medium satchel) |
| Express Shipping – Australia | $20.40 AUD flat rate · 1–3 business days, next-business-day to major metro areas (Australia Post Express Post, Medium satchel) |
| Shipping – New Zealand | $20.00 AUD flat rate · delivery timeframe and service to be confirmed |
| Tracking | Included on every order. A tracking link is emailed once your order ships. |
All prices on this site are listed in AUD.
Returns & Exchanges
We want your athlete in the right size Q-Collar. If yours doesn't fit or isn't right for you:
- Items may be returned or exchanged within 30 days of delivery.
- The Q-Collar must be unused, undamaged, and returned in its original packaging with all included accessories (travel case, fit check tool).
- Return shipping for size exchanges or change-of-mind returns is the customer's responsibility. If your item arrived faulty, damaged, or incorrect, we'll cover return shipping and arrange a replacement at no cost.
- To start a return or exchange, contact us at support@brainprotectionaustralasia.com.au with your order number.
Nothing in this policy affects your rights under the Australian Consumer Law or New Zealand Consumer Guarantees Act, which provide guarantees that cannot be excluded for faulty or not-as-described goods.
Warranty
When used as intended and without alteration, your Q-Collar is covered against manufacturing defects for 90 days from your date of purchase. Proof of purchase is required for all warranty claims. Contact support@brainprotectionaustralasia.com.au to start a claim.
Damaged or Missing Items
If your order arrives damaged or an item is missing, contact us within 7 days of delivery at support@brainprotectionaustralasia.com.au with your order number and photos of the issue, and we'll arrange a replacement.