Privacy policy

Last updated: 18 August 2026

Brain Protection Australasia ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Brain Protection Australasia is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, and payment confirmation.
  • Account information including your username, password, and preferences.
  • Transaction information including items you view, purchase, return, or exchange, and your order history.
  • Communications with us including information you provide when contacting customer support.
  • Device information including your IP address, browser, and device identifiers.
  • Usage information including how you interact with and navigate the Services.

How We Use Your Personal Information

  • Provide and improve the Services, including processing payments, fulfilling orders, managing your account, arranging shipping, and handling returns and exchanges.
  • Marketing and communications, such as sending order updates and, where you've opted in, promotional emails.
  • Security and fraud prevention, including authenticating your account and detecting fraudulent activity.
  • Customer support, to respond to your enquiries and maintain our relationship with you.
  • Legal compliance, including responding to valid legal requests and enforcing our policies.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify and other service providers who perform services on our behalf (e.g. payment processing, data analytics, customer support, shipping and fulfilment).
  • Third parties when you direct or consent to such disclosure, such as shipping carriers who deliver your order.
  • Relevant authorities where required by law, or to protect our legal rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Children's Data

The Services are not intended to be used by children under the age of 13. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request that it be deleted.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, though no security measures are perfect or impenetrable. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

Your Rights

Under the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020, you may have rights to access, correct, or request deletion of your personal information. To exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us first using the details below. Australian residents may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC); New Zealand residents may contact the Office of the Privacy Commissioner.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in, including through our use of Shopify's global infrastructure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at support@brainprotectionaustralasia.com.au.